You probably agree that cellphone companies are bad at billing and customer service. I had a terrible experience with Sprint. I tried to cancel my contract when in was due to expire after two years. Much to my surprise when I called Sprint to cancel, someone had changed the expiration date to an additional four months even though I had a signed agreement. They said that my contract date was revised due to a request that I made. No one could explain when I made the request or for what reason it was made. They tried to hold me to the revised date to keep me from canceling the contract.
After much discussion (speaking to over 5 people), I was able to get Sprint to honor our my original commitment. Needless to say, I left Sprint, nearly one year ago and want be coming back. I’m with Verizon now and I am not pleased with them either.
Leave a Reply